Bad debt

See every invoice you wrote off as bad debt in a period, and what you’ve recovered since.

Who can do this: Anyone who can open Reports (see The reports page).

Also called: write-offs, uncollectible invoices.

Open Reports, pick Bad debt, and set the dates. The figures are “Total written off”, Invoices and Recovered.
On a computer: Left menu → Reports On a phone: More → Reports
To look at one client, pick them in Customer. You can also type an invoice number or client name in Search invoices and customers… above the list.
Read the list: Invoice, client, Marked (the day it was written off), Written off, Marked by, Recovered and Still owed. Click an invoice number to open the invoice, which carries a Bad debt badge.

Good to know

An invoice shows in the period it was written off, by your company’s own days in its time zone.
Recovered is money received after the invoice was written off, less any refunds of that money.
If you undo a write-off, the invoice leaves this report.
An invoice the client has since paid in full still shows here, with Still owed at zero. It no longer counts as bad debt anywhere else.
Written-off invoices are left out of the money owed on Accounts receivable, and no reminders go out for them.
To write an invoice off, or undo it, see Writing off bad debt.

Checked against Astragal on October 17, 2026