When your subscription is inactive

When a trial ends without a card, a payment isn’t sorted in time, or a plan is cancelled, your company turns read-only until billing is set up again.

Who can do this: Admins set billing up again. Everyone else is asked to talk to their administrator.

Also called: read-only, account locked.

On a computer: Left menu → Settings → Plan & billing On a phone: More → Settings → Plan & billing

What read-only means

Everything is still there: clients, quotes, jobs, invoices, messages and files. Nothing is deleted.
Everyone can still sign in and look at everything.
Nothing can be created or changed. You can still refund a client’s payment and set up billing.

A red banner across the top says why, for example “Your free trial has ended — your account is read-only until billing is set up.” Admins see a link to fix it (Add payment method, Update your card or Restart your plan); everyone else sees “Ask your administrator to sort out billing.”

The read-only banner above the clients list, with every client still there

When you try to change something

Saving anything brings up Your subscription is inactive: “Everything is still here — you just can’t make changes until billing is set up again.” An admin can click Add payment method to go to the billing screen. Anyone can click Continue in read-only mode to keep looking around; the box comes back the next time something is saved.

Getting going again

An admin opens Plan & billing, picks the plan and add-ons, and adds a payment method (or uses Manage billing to update a failed card). Everything works again as soon as the payment is set up. If the screen says paying by card isn’t switched on yet, email support@astragalhq.com.

The payment area of the plan card on a company whose trial has ended

If it stays inactive

After a trial: 14 days after the trial ends, a company with no card is paused. Signing in then says “Your trial has ended. Contact support to reactivate your account.”
After a failed payment: the company turns read-only 14 days after the failure and is paused 14 days after that. It comes back on by itself as soon as the payment goes through.
After cancelling: the company stays read-only and isn’t paused; restart the plan any time.

A paused company’s data is kept. Email support@astragalhq.com to turn it back on.

In the iPhone app

Billing isn’t set up in the iPhone app. Admins are told to sign in on the website from a web browser instead.

Checked against Astragal on October 17, 2026